Your Internet Browser may have saved an older version of the medical form in the cache memory, causing a clash with the new version.
"A temporary storage area in memory or on disk that holds the most recently downloaded Web pages. As you jump from Web page to Web page, caching those pages in memory lets you quickly go back to a page without having to download it from the Web again." (Source: PCmag.com).
Follow the link below for the browser you are using to see instructions on how to clear the browser cache:
In this case please Contact Us and our technical team will take a closer look. Be sure to select Technical Support as your reason for enquiry and provide as much detail as possible. Please also provide the best times we can reach you by phone.