Resetting a Forgotten Password

I've Forgotten my Password/My Password Isn't Working

  • On the Login screen, select Forgot Password?
Login Page 1
  • On the next screen, enter your Email Address and press Recover Password
  • You will receive an email within 5 minutes:
Password Reset email
  • Following the instructions in the email, click on the long link
Please Note: your password reset link expires after 24 hours
  • This will take you to the Password Rest Page
Reset Password page
  • Enter your Email Address
  • The Reset Token should already be present. If it isn't, copy and paste it from the email you received
  • Enter your New Password
  • Confirm your New Password
  • Click Reset Password
Reset Password page

  • Enter your Email Address
  • The Reset Token should already be present. If it isn't, copy and paste it from the email you received
  • Enter your New Password
  • Confirm your New Password
  • Click Reset Password
Please Note: You password should be at least 8 characters long and contain at least 1 Capital Letter, 1 Number and 1 Special Character (such as $@!_)

Once your password has successfully been reset, select Back to Login and log in with your new password.