---
title: I Can't Add a Payment Card to My Account
description: When I try to add a payment card to my account a general error comes up.
---

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# I Can't Add a Payment Card to My Account

## When I try to add a payment card to my account a general error comes up.

The most common cause of this is the extra layer of security required that involves confirming the **cardholder postcode** when adding a card to your account.

> **Please Note:** This is not always your home postcode, it is the postcode that the card is registered to.

If you have moved house since you were last issued a card by your provider your card may still be registered to the old address, or it may have been entered incorrectly when you gave them your new address.

### I've checked the cardholder address with my card provider and it is all correct.

In this case please **[Contact Us](https://www.swimtime.org/contact-us/)** and our technical team will take a closer look. Be sure to select **Technical Support** as your reason for enquiry and provide as much detail as possible (but not your card details). Please also provide the best times we can reach you by phone.

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